FAQ - Frequently Asked Questions

Product

Balanced terminations in relation to IEMs and Headphones refer to differential drive where instead of both L/R signals sharing a common ground, we have L+ with L- and R+ with R-. Many high end audio sources offer balanced outputs with a higher power rating.
Differential drive delivers an increase in audio performance due to the doubling of the amp’s voltage slew rate, lower noise, and reduced crosstalk due to the elimination of the shared audio ground between the left and right channels.
However, single-ended/unbalanced audio circuitries can be top-class if implemented well. It always boils down to implementation!

Yes! This will not harm the amplifier at all.
However, DO NOT connect an unbalanced cable into a balanced audio output. This will cause damage to the amplifier.
If you are unsure, please reach out to us and we will advise accordingly.

Check that the eartip forms a full and complete seal within your ear canal. Gently press the earphones deeper into your ear and see if you hear more bass. Try tilting the earphones at different angles and/or swap to a larger/smaller eartip size.
As a general rule of thumb, you want to use a eartip as small as possible yet retaining a strong seal.
With a good fit, you should perceive environment sounds around you as muffled. For an optimal listening experience, it is crucial to use correctly sized eartips with IEMs. An incomplete seal will result in a suboptimal listening experience.

We ship to most countries worldwide. If you can't find your country at checkout, don't hesitate to reach out to us.

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We use primarily DHL and FedEx. Please reach out to us if you have a preferred carrier and we will try our best to accomodate.

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All SGD prices displayed on the website are nett prices. There will be no additional taxes for Singapore customers.
All USD prices on our website do not include tax. Tax may be be changed by your local customs and will be the responsibility of the customer to verify with their local authorities and pay for. We highly recommend our customers to check their local tax laws before purchasing from our store.
Tariffs are charged to the customer and are not paid by Nihilo.
In the event that a customer is unwilling to pay their customs tax and related fees, the package will be returned to us by the postal service.
Any shipping costs incurred in this event will be on the burden of the customer. If the customer received free shipping in their order, the shipping cost for both trips will be deducted from their order refund amount.